Refund policy

Returns & Refund Policy – DryDock Co.

30-Day Money-Back Guarantee

Not happy with your DryDock? We offer a full refund within 30 days of purchase, no hard feelings. We'll make the process as easy as possible.

To get started, email hi@getdrydockco.com with your order number and a short video or photo showing the issue or reason for return. This helps us process your request quickly and get your refund sorted without any back and forth.

Who pays for return shipping?

If your DryDock is faulty, damaged, or arrived incorrect, we cover return shipping. If you're returning it because you changed your mind or it wasn't the right fit, return shipping is your responsibility.

Issues or Faults

If something isn't working as expected, contact us within 30 days at hi@getdrydockco.com. Include your order number along with photo or video evidence of the fault and we'll make it right.

Damaged on Arrival

Inspect your order when it arrives. If anything is damaged or incorrect, contact us within 48 hours with photos or video and we'll sort it promptly.

Shipping delays

Delivery delays are not considered a fault or defect and do not on their own qualify an order for a free return. If your order is delayed, get in touch and we'll help track it down.

Please don't send items back before requesting a return. Items sent to us without an approved return request first cannot be accepted.